Retours / Returns

 

Retours / Returns

Teddy Bear Loft offers returns within 14 days of delivery to all of our Canadian customers.

Unfortunately, we are unable at this time to offer returns to our American customers. We apologize.

All sale items are final.

If it has been more than 14 days since you have received your delivery, unfortunately we can not offer you a refund.

To be eligible for a refund, your item(s) must be unused, in the original packaging and must be returned by mail to Teddy Bear Loft. Return shipping costs are non refundable and are the responsibility of the customer. Original shipping costs are also non refundable.

Please mail items to: 
Teddy Bear Loft
140 Broadview ave
Pointe Claire, Quebec,
Canada, H9R 3Z4

 

Once returned item(s) have been received, inspected and approved, Teddy Bear Loft will send an email to notify you that a refund has been issued. Please allow 30 days for a refund to appear on your credit card.

Please contact Teddy Bear Loft if you have received a defective item so that we can address the situation at once in the best way possible.

For any other questions please contact info@teddybearloft.com

Thank you!