Livraison / Shipping

Our orders are still going out the next business day but please note that Canada Post has officially suspended normal delivery guarantees. However, we have only seen a  shipping delay of a day or two. 

FREE local deliveries! No signature required but we ask that someone be home to receive the order. Delivery times and availability are confirmed via email. Most local deliveries can be expected within 3 days.  

We will no longer be asking our customers to sign for their local deliveries. We will simply record the name of the person receiving the order from a safe distance. Please check the list below for cities eligible for free local delivery.

We have temporarily stopped shipping to the USA.

SHIPPING RATES WITHIN CANADA

(1-10 Business Days) 

Orders usually ship next business day

Please ensure that your shipping address is correct. Orders sent to the wrong address will be returned to Teddy Bear Loft by Canada Post. Additional shipping charges will be applied for the returned delivery and to have the order shipped out a second time. Thank you!   

*Excluding the Territories. Please note that extra shipping charges may apply to addresses in the Territories (Yukon, NWT and Nunavut). Please contact Teddy Bear Loft to discuss the shipping options.

Please note that sometimes smaller orders (depending on their shipping box or envelope size)  may not be eligible for a tracking number by Canada Post. Please feel free to contact us if you have any questions. 

FREE LOCAL DELIVERIES!!!

Eligible cities only:
Pointe-Claire
Kirkland
Beaconsfield, Baie d'Urfé
Dorval (excluding Dorval Island)
Pierrefonds-Roxboro-St Genevieve
Dollard-des-Ormeaux
L'Ile Bizard
Lachine
Senneville
St Anne de Bellevue
 
No minimum purchase, weight or size restrictions.
Someone is required to be at home to accept the delivery. No drop offs.
Morning, afternoon or evening deliveries available.
Please leave a note at checkout if you have a delivery time preference.
Please check your emails for an email from Teddy Bear Loft to confirm a delivery time.

SHIPPING RATES TO THE USA -Shipping to USA temporarily suspended.

(1-15 Business days)

** Teddy Bear Loft is currently shipping to the following US states: CT DE ME MD MA NH NJ NY PA RI VT

DOLLAR AMOUNTS ARE ALL IN CANADIAN DOLLARS

-Teddy Bear Loft usually uses Canada Post for Canadian deliveries. Canada Post will leave a pick up card with instructions in your mailbox or on your door if you are not at home to receive your order. Please note that Canada Post reserves the right to leave the package on your door step if they deem it safe to do so. Please leave a note at check out or contact us as soon as the order is placed if you prefer that the carriers do not do this.

-Teddy Bear Loft uses different carriers for American deliveries based on location and size of the order. A note will be left on your door or in your mailbox if you are not at home to receive your order. Please note that the carriers reserve the right to leave the package on your door step if they deem it safe to do so. Please leave a note at check out or contact us as soon as the order is placed if you prefer that the carriers do not do this.

-Most Canadian deliveries are made within 5 business days. However, we ask that you please allow 1-10 business days for Canadian deliveries and 1-15 business days for deliveries to the USA just to be on the safe side.

-We can only ship to one address per order.

-Full address and phone number are needed for all deliveries.

-There will be no deliveries made on Saturday, Sunday or on Canadian or American holidays.

-Often we can ship overnight or express if you are in a time crunch. Contact us for an individualized quote and eligibility.

-Days counted are business days only.

-There are no refunds or exchanges on orders delivered to the USA. All sales are final.

-We cannot be responsible for delays at the border! Please place your order well in advance.

-Teddy Bear Loft will pay duties.

-There are no taxes on shipping charges on any of our products.

-Please contact us directly for shipping charges for orders over 1500$ within Canada   and 500$ to the USA

 ALL ORDERS BEING SHIPPED TO THE USA MUST HAVE A RECIPIENTS PHONE NUMBER OR PACKAGE WILL NOT CLEAR USA CUSTOMS.