FAQ

How do I stuff my new teddy bear? 
Please visit our Comment Faire / How to page. 

What is included when I buy an animal? 
Please visit our Inclus / What is included page. 

I just placed an order, when will it be processed? 
All orders will be processed next business day or sooner. 

How long will it take to get my order? 
Within Canada an order typically arrives within 1- 5 business days. We state 1-10 business days just to be on the safe side. The pandemic at times has caused unforeseen delays but so far never more than a few days. We have temporarily stopped shipping to the USA but hope to resume again in the coming weeks. Please contact us if you need more information on USA deliveries or  need a rush delivery within Canadian.  Please see our Livraison / Shipping page for more information. 

Are your products safety certified? 
Yes! They are certified to be sold worldwide. 

How much is shipping?  
Shipping is based on the order amount for either Canada or the USA. Please visit our  Livraison / Shipping page for more information. 

I need to make a last minute order and I need it delivered ASAP!
Please contact Teddy Bear Loft ASAP!!  With your postal code we'll find out if a rush delivery to your location is possible and what options you may have. Once you have made your decision we'll then instruct you as to which  "Rush" symbol needs to be in your cart at check out. As soon as the order is placed we' drop everything and get your order out immediately!  

What if we're not home when the delivery arrives? 
Please check out our Livraison/Shipping page. 

Do I qualify for free local delivery? 
Please visit our Livraison/ Shipping page to find out if your Montreal suburb qualifies.

How do I clean the animals and or accessories? 
Surface clean only and let air dry. The clothing can be washed just like real clothes! In the washer, on gentle, then let air dry. 

What's your return policy?
Please see our Retours/Returns page. 

How do I close the teddy bear? 
We use a seamless Velcro seal on the outside of all animals. Please see our Comment Faire / How To page for more info. No sewing required!

What about the taxes? 
NO taxes!!!!!

How can I place an order? 
Online 24/7 or if you prefer by telephone. 

How do I pay for the order?
Master card, Visa or paypal. 

The animal or accessory I want is out of stock. What can I do? 
Usually out of stock items can be delivered to you within 15 business days. Just send us an email ASAP and we'll look into it right away!

 Do you have gift cards?
Sure do! We have egift cards in several denominations that are sent by email. You can find them on our front page or under the teddy bear kits and accessories sections. For more info check out our eGift card /eCarte cadeau page.

I can't find the answer to my question? 
Contact us We're here for you!